Shipping policy

Last updated 24 March 2025

One flat rate per order, wherever it is going and however many mats are in it. No weight bands, no surcharges added at the last step, no free-shipping threshold to chase.

What it costs

United States — $7.95 per order, all 50 states plus US territories.
Everywhere else — $18.95 per order.

The rate is per order, not per item. Four mats cost the same to ship as one, because they fold flat and go in the same carton.

How long it takes

Processing: orders leave us within two business days. Orders placed on a weekend or a Hong Kong public holiday are processed on the next working day.

In transit: typically 5 to 8 business days within the United States, and 10 to 20 business days elsewhere. International times vary mostly with customs, which is the part nobody can schedule.

These are estimates based on what carriers actually deliver, not the best case they advertise. A parcel occasionally takes longer. If yours is more than a week past the top of the range, email us and we will chase it.

Tracking

You get a dispatch email with a tracking number as soon as the label is scanned. Tracking often takes 24 to 48 hours to show movement, and international tracking can go quiet for several days while a parcel is in transit between countries or sitting with customs. Quiet is normal; stationary for two weeks is not, and is worth emailing us about.

Where we ship

We ship worldwide, with the exception of destinations we are legally prohibited from shipping to, or that our carriers will not serve. If your country cannot be selected at checkout, that is why.

We deliver to street addresses and, in most countries, to PO boxes. If you are ordering to a PO box, a locker or a forwarding address, tell us in the order notes — some carriers refuse them and we would rather find out before the label is printed than after.

Duties, customs and local taxes

Prices on this site do not include import duty, customs charges or local sales tax for international orders. Those are set and collected by your own country and are payable by you, usually to the carrier before it hands over the parcel.

We cannot estimate them for you and we cannot pay them on your behalf. If a parcel is refused or abandoned at customs and comes back to us, we refund the price of the goods less any return or handling costs we are charged. The original shipping is not refunded in that case.

Addresses

We ship to the address exactly as you entered it. Check it before you pay — once a label is printed, most carriers will not redirect.

If you spot a mistake, email info@zoriqena.com immediately. If the order has not shipped we will fix it. If it has, the parcel will likely come back to us as undeliverable, and we will then refund it or reship it at your cost, whichever you prefer.

Lost and damaged parcels

If a parcel arrives damaged, photograph the outer carton before you unpack further and email us within 7 days of delivery. Photographs are what let us claim against the carrier.

If tracking shows a parcel as delivered and you do not have it, check with neighbours and with your building first — that resolves most of these. If it does not turn up within three days, tell us and we will open a claim with the carrier and replace or refund the order.

If a parcel stops moving entirely, we treat it as lost after 20 business days domestically and 40 business days internationally, and replace or refund it. You do not have to argue with the carrier yourself; that is our job.

Multiple items

Orders normally ship as one parcel. Occasionally a large flat-woven rug travels separately from smaller mats, in which case you get two tracking numbers and are still charged one shipping rate.

Returns

Return shipping is covered in our Return and refund policy. In short: return postage is yours unless the item is faulty or we sent the wrong thing, in which case it is ours.