Contact
Talk to us
A small team reads everything that comes in. There is no ticket queue and no chatbot in front of it — you will get a reply from a person, usually within one business day.
The only address you need
Everything comes here — orders, returns, questions before you buy. It is the best channel for anything with an order number or a photograph attached.
When we reply
Monday to Friday, 9am to 6pm Hong Kong Time. We are a Hong Kong company, so a message sent over a weekend or a Hong Kong public holiday is answered on the next working day.
How you know it arrived
We do not send automated “we have received your message” mail, because it tells you nothing. If you have heard nothing after two business days, send it again — something went wrong at one end or the other.
What to include
About an order
- The order number, which starts with a #
- The email address you ordered with, if it is different from the one you are writing from
- For a damage or quality question, a photograph in daylight — it saves an entire round trip
- Whether you want a replacement or a refund, if you already know
Before you order
- Which weave or colour you are choosing between — we will tell you which one we would pick and why
- The size of the space, if you are unsure whether a mat or a flatweave rug fits
- Your country, for a shipping estimate
- Anything the FAQ or Care & Materials page did not settle
One thing worth knowing. We will never email you asking for card details, a bank login or a passcode, and we will never ask you to pay outside the checkout. If a message claiming to be us does any of that, it is not us — forward it to info@zoriqena.com and we will look at it.
Send a message
Fill this in and it lands in the same inbox. Leave the phone field blank if you would rather we only wrote back.